FAQ’s
About Urban Interiors
What is Urban Interiors?
Urban Interiors is a locally owned home furnishings company offering high-quality furniture and décor for every space in your home. Our curated showrooms feature timeless designs, customizable options, and expert guidance to help you create a space you’ll love.
What's the difference between Urban Interiors and Urban Interiors Outdoor Living?
Urban Interiors focuses on indoor home furnishings and design, while Urban Interiors Outdoor Living specializes in high-quality outdoor furniture and accessories. Urban Interiors Outdoor Living’s showroom in Cle Elum is dedicated to creating beautiful, functional outdoor spaces.
Do you offer interior design services?
Yes! Our in-house design team can help with everything from choosing a single piece to planning an entire home. We offer personalized consultations in-store, in your home, or virtually.
Are all items available to view online?
No, not every product we carry is listed online. Our showrooms feature many additional pieces, floor samples, and exclusive items you won’t find on the website.
How often do you get new inventory?
We refresh our showroom regularly with seasonal collections, special buys, and new arrivals from top brands.
Can I shop from both locations?
Yes. While each showroom has unique selections, we can coordinate delivery and special orders.
Shipping, Delivery & Orders
Where do you deliver?
We offer local delivery throughout the greater Bellevue and Cle Elum areas, with extended delivery options available across Washington. If you have a specific location in mind beyond these areas, just ask- our team can often make it work for you.
Do you offer free delivery?
We periodically run promotions with free local delivery on certain items or collections. Otherwise, delivery fees are based on location and order size.
Can I pick up my order instead of having it delivered?
Depending on the item, customers may arrange for pickup at our warehouse. Our team will provide details on timing and pickup procedures.
How long will it take to receive my order?
Delivery timelines vary based on whether an item is in stock, a floor model, or a custom order. In-stock items can often be delivered quickly, while custom pieces may take longer to arrive.
What happens if my furniture arrives damaged?
If your order arrives with damage, notify us immediately. We’ll work quickly to repair, replace, or resolve the issue to your satisfaction.
Do you offer assembly?
Yes, our delivery team can assemble most furniture upon arrival.
Locations, Policies & Services
Where are your showrooms located?
Urban Interiors has showrooms in Bellevue & Cle Elum, WA. Urban Interiors Outdoor Living is just one block away from our Urban Interiors location and is also located on 1st street in Cle Elum, WA.
What are your store hours?
Store hours vary by location and season. Please check our Locations page for current hours.
Do you accept returns?
Our return policy depends on the type of purchase. Contact our team for more details based on your order.
Can I order custom furniture?
Yes. We work with a variety of brands and vendors to offer customizable finishes, fabrics, and configurations to fit your style and space.
Do you have sales or promotions?
We hold seasonal sales, brand events, and special promotions throughout the year. Subscribe to our newsletter or follow us on social media for updates.
How do I schedule a design consultation?
You can schedule a consultation online through our Design Services page, by phone, or in-store at any showroom.
Products & Care
What brands do you carry?
We partner with a curated selection of top furniture and décor brands known for quality, craftsmanship, and timeless design. Our showrooms feature both well-known names and unique finds. Check out our Brands page for more details.
Do you offer warranties on your furniture?
Many of our brands offer manufacturer warranties, and we’ll walk you through the specific coverage for your purchase. We also offer guidance on protecting your investment over time.
How do I care for my new furniture?
Care recommendations vary by material. We provide product-specific cleaning and maintenance tips at the time of purchase to help extend the life of your piece.Yes! Our in-house design team can help with everything from choosing a single piece to planning an entire home. We offer personalized consultations in-store, in your home, or virtually.
Are your outdoor pieces weather-resistant?
Yes. Our outdoor furniture is designed to withstand the elements, with durable materials like teak, aluminum, and performance fabrics. We recommend seasonal care to keep them looking their best.
Can I see fabric or finish samples before ordering?
Absolutely. We offer a range of swatches and finish samples so you can feel confident about your selections.
Do you sell floor models?
Yes, we often offer floor models at discounted prices. Availability changes frequently, so we recommend visiting our showrooms or calling ahead.
